IT Infrastructure Library (ITIL)
ITIL defines the functional, operational, and organizational attributes required to optimize:
IT Service Support |
IT Service Delivery |
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Each definition includes best practice criteria for many areas, including organizational support, cross management, component integration, management reporting, product capability, implementation quality, and customer service quality.
If your goal is to continuously improve IT operations efficiency and customer service quality, visit the ITIL website or contact Technology Decisions to find out if ITIL is the answer for you.
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Control Objectives for Information Technology (COBIT)
COBIT is used to improve the quality and measurability of IT governance. Many organizations look to COBIT to satisfy requirements for regulatory compliance.
COBIT groups IT processes into four domains corresponding to the application implementation life cycle:
- Planning & Organization
- Acquisition & Implementation
- Delivery & Support
- Monitoring
The definition of each process provides control objectives, critical success factors, and metrics used to measure quality improvement. Each definition also contains a process-specific maturity model that progresses from a predominantly manual to a fully automated and optimized system.
Visit the COBIT website or contact Technology Decisions to learn if COBIT is a good fit for your organization.
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